Turkish Airlines

Complaint Resolution Official (CRO)

If you have any difficulties or problems while travelling on Turkish Airlines, you may ask any ground staff or crew member for a Complaint Resolution Official (CRO).
 
Our CRO’s are available during operating hours at all our U.S. and İstanbul airports.CRO hotline for USA and Istanbul calls ;
 

Salah Gunay, THY Chicago	Work: 1+ (773) 894-7102	Outside Work Hours: 1+ (773) 865-2680
Porzia Panzarella, THY Chicago	Work: 1+ (773) 894-7102	Outside Work Hours: 1+ (630) 525-1457
Zeki Ersıdar, THY New York	Work: 1+ (718) 751-2603	Outside Work Hours: 1+ (917) 826-2314
Richard Grimaldi, THY New York	Work: 1+ (516) 247-5402 ext. 265	Outside Work Hours: 1+ (718) 721-6730
Neslihan Isıdan, THY New York	Work: 1+ (516) 247-5445 ext. 659	Outside Work Hours: 1+ (917) 716-3725
Alaiddin Güven, THY İstanbul	0800 211 44 00 – 01 06:30/22:30
Ali Emre Yıldırım, THY İstanbul	0800 211 44 00 – 01 06:30/22:30
Emel Salman, THY İstanbul	0800 211 44 00 – 01 06:30/22:30
Erkan Akdil, THY İstanbul	0800 211 44 00 – 01 06:30/22:30
Gülsün Sel, THY İstanbul	0800 211 44 00 – 01 06:30/22:30
Halime Gayretli, THY İstanbul	0800 211 44 00 – 01 06:30/22:30
Handan Fermen, THY İstanbul	0800 211 44 00 – 01 06:30/22:30
Hüseyin Avni Eryiğit, THY İstanbul	0800 211 44 00 – 01 06:30/22:30
Özgür Oğuzcan, THY İstanbul	0800 211 44 00 – 01 06:30/22:30
Semra Mücin, THY İstanbul	0800 211 44 00 – 01 06:30/22:30

CRO staffs have been specially trained and  are aware of applicable Federal Aviation Administration (FAA), U.S. Department of Transportation (DOT), Air Carrier Access Act (ACAA) and Americans with Disabilities Act (ADA) regulations and legislation.

To get more detailed information, download the Department of Transportation regulations on Non-Discrimination on the Basis of Disability in Air Travel in PDF format.
 
You may get more information on the U.S. Department of Transportation website under www.dot.gov

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