Lost & Found Procedures

Turkish Airlines does not take any responsibility for baggage without tags.

During the check-in process, please do not forget to fill in a name tag and attach it to each piece of your baggage.

Connection:

Central Baggage Tracing Department.

Address:
Atatürk Airport Yeşilköy 34149 ISTANBUL / TURKEY
Tel:
+90 212 444 0 849
Fax:
+90 212 465 23 87
E-mail:
bat@thy.com

Istanbul Lost & Found Office (24 hours)

Tel:
+90 212 444 0 849

Turkish Airlines uses the World Tracer management and tracing system in situations where your baggage has been lost, damaged, pilfered or delivered late. In the unfortunate case of your luggage being misplaced, you can find more information on the Turkish Airlines internet page. Please click.

Lost Baggage :

If your baggage is lost, you should immediately contact airline staff and file a written complaint with the documents below:

Flight coupon/ticket
Baggage tag
Id-card(passport, driving license)

All these documents and information are necessary for creating a PIR (Property Irregularity Report) in order to search for lost baggage in the WorldTracer System. Station offices are responsible for just the first 5 days. If your baggage is not located within the first 5 days; you should complain to the Central Baggage Tracing Department with:

PIR (Property Irregularity Report)
Baggage tag
Flight coupon/ticket
Id-card (passport, driving license)
Declaration form (for lost baggage's contents' list and prices)

The Central Baggage Tracing Department will then create a file that enables an in-depth investigation for another month. If the baggage is still impossible to locate, they will transfer the file to the Insurance Department for compensation. In accordance with International Regulations, all payments are valued in respect of kg (1kg. = 20.-USD).

Damaged Pilfered Baggage:

If your baggage is damaged or pilfered you should report this immediately to a member of the airline staff and file a written complaint in case of noticeable damage such as where a wheel or handle is broken, the surface material is torn, or there are missing items within, and include;

Flight coupon
Baggage tag
Id-card (passport, driving license)

According to International Regulations, in the case of a damaged/pilfered baggage, passengers have to report the incident within 7 days from the date that the journey is completed.

Late Delivery:

In accordance with International Regulations, in the case of late delivery of a passenger’s baggage, complaints must be filed with in 21 days from the date of delivery.

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