Lost or damaged baggage
What should I do if my baggage is mishandled?
Passengers should contact airport staff at baggage claim area of arrival airport to fill out report for lost or damaged baggage. You will be given a file number for follow-up. Subsequently the status of your claim may be checked by calling 718-751-2610 or online (Be sure to have your file number handy).
What to do when damage is noticed upon arrival: Passenger must report damage of bag(s) to a Turkish Airlines representative upon arrival at the airport. A damage report file will be created and a copy will be given to the passenger. Passenger will receive a Release Form to compensate for the damage.
What to do when damage is not noticed upon arrival: Damage information must be submitted in writing with the following information within 7 days of arrival of the bags, to Turkish Airlines, JFK Int’l Airport Terminal 1 Jamaica, NY 11430.
- Copy of boarding pass or copy of ticket
- Baggage claim tag
- Type, color, brand, size of the bag
- Nature of damage to the bag/what/where/extent of damage.
- Ticket by mail or email
- Online reservations
- Lost Tickets
- Seat request
- Check-in time
- Upgrades
- Special meal needs
- Overbooking policy
- Carry on luggage
- Electronic devices on-board
- Baggage Allowance
- Unaccompanied children
- Travel during pregnancy
- Amenities for infants
- Incapacitated passengers
- Traveling with pets
- Reconfirmation
- Changing reservations
- Refunds
- Lost or damaged baggage
- Flight delays
- Miles&Smiles membership
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