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Self Check - in


This is the new check-in procedure which allows electronic ticketed passengers to complete  their own check-in process and get their boarding passes from kiosk machines with the  help of newly updated software.
By using the “Self Check-in”process; our passengers
• Are not only going to be able to make their seat selection and complete the check-in process for themselves, but for passengers in the same reservation record.
• Without baggage are going to be able to make their “Return Check-in” if they have a return flight with in the same day.
• With or without baggage are going to be able to make “Through Check-in” up to their last destination.
• With electronic ticket and with “Online check-in” are going to have an opportunity to get their boarding passes from the Self Check-in devices and proceed directly to the boarding gate as well as changing their previous seat selections.
• Without baggage, can proceed directly to the boarding gate after completing the check-in process.
• With baggage, can go to a dedicated baggage drop, where the baggage will be tagged by a customer service agent and sent to the aircraft.

Which Passengers Can Use Self Check-In?

All passengers with valid electronic tickets can use the Self Check-in devices by using either Miles&Smiles or any credit/debit card or entering their name and surname and reservation code (PNR) or Electronic Ticket number based on their preference.

Passengers who have purchased their tickets via the internet using a credit card must use the same card to be able to check-in.

Passengers who have checked-in online can also use the Self Check-in devices to be able to print their boarding passes.

Stations with Self Check-In

Self Check-in devices are available in the domestic terminals of Istanbul (Ataturk and Sabiha Gokcen Airports), Izmir, Antalya, Dalaman, Ankara, Adana, Gaziantep, Samsun, Trabzon, Konya, Kayseri and Bodrum, and the International Terminals of Istanbul Ataturk Airport and Ankara. Self Check-In devices will soon become widespread in both domestic and foreign stations.

Self Check-In

Self Check-in devices in the terminals are programmed to be used by touching the screens with the help of a simple menu.

The check-in process starts with placing your Miles&Smiles card or credit card in the reader and the process ends with the help of the on-screen menu. The Miles&Smiles card or the credit card will be used for identification purposes only. That is why it is important to use the card which matches the name in the reservation record. Electronic ticketed passengers who have bought their tickets via the internet with their credit cards must start the check-in process with the credit card which was used to purchase the electronic ticket.

How Can I Print My Boarding Card From The Web Site?

• Passengers with electronic tickets, who have completed their check-in procedures via the web site for domestic flights departing from Istanbul (Ataturk Airport - Yesilkoy & Sabiha Gokcen Airport), Ankara, Dalaman, Izmir, Adana, Denizli, Bodrum, Antalya, Trabzon and Kayseri are going to be able to print their boarding passes in pdf format (size A4) from their own personal computers.
• Passengers without baggage returning on the same day from Istanbul, Ankara, Dalaman, Izmir, Adana, Denizli, Bodrum, Antalya, Trabzon, Kayseri, are going to be able to produce their boarding passes from the web site.

• If the holder of the credit card through which the ticket has been issued is not one of the passengers, the system will not allow boarding passes to be produced

• It will not be an option to change seats during Online Check-in for those passengers that have already printed their boarding passes

• During boarding, only the original boarding pass printed via the web site will be accepted. Faxed and other copies will not be accepted.

• Passengers without baggage can proceed directly to the boarding gate with their printed boarding passes.

• Passengers with baggage must leave their baggage at the check-in counter before counter's closing time.

• Passengers who lose their printed boarding passes are able to re-print them with the same seat number or ask for the boarding pass at the check-in counters on the flight date.

• Passengers who have bought their tickets with a credit card via the internet or our call center must show the credit card through which they have made the payment and a valid picture ID at the boarding gate.

• Passengers who have not applied for boarding before the boarding ending time (15 minutes before departure) will be offloaded even if their boarding passes have been produced via the internet.

FAQ About Self Check - in



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