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You and Your Baggage

Please check destination to which your baggage should be labelled and the weight limit permitted by the airline you are flying with. Also check the weight limit marked on your ticket.

Check the size and weight limits for hand baggage allowed in the cabin for the airline you are flying with. Turkish Airlines allows one piece of cabin baggage measuring 23x40x55 cm and weighting a maximum of 8 kg.

Every piece of your baggage should be labelled with your name, telephone number and destination adress. Tags are available from our check-in desks.

Remove any tags and labels from previous journeys.

Please carry valuable goods like  jewelry, mobile  phone, laptop, documents, etc in your hand baggage.

Baggage packed in sacks, plastic bags, plastic containers, tins and other unsuitable packaging will not be allowed either as check-in or cabin baggage.

Knives, penknives, nail scissors, cigarette lighters and other cutting, piercing and explosive items are not allowed in the cabin for security reasons, so please check that you are not carrying any such items in your hand luggage.

Do not overfill your suitcases and bags beyond their weight or volume capacity. This can lead to the handle breaking and other damage to your baggage. Therefore, baggage exceeding 32 kg. will not be accepted in THY flights. If your baggage exceeds the weight allowance, remember that you will be liable to pay additional charges.

Present your baggage in your own name, and check the information on the baggage receipts given to you at check-in. Do not register your baggage in the name of another passenger. Remember that in this event you will not be able to claim for lost or damaged baggage.

You may be required to identify your baggage before boarding the aircraft. Please point out each piece of your baggage to the staff member on duty.

On arrival, be careful not to collect baggage resembling your own by mistake.

In the case of luggage that does not arrive at your destination, or that arrives with immediately apparent damage, present your your ticket, baggage claim check and ID to the Lost and Found Office before leaving the airport. With damage that only becomes apparent later, contact the airline in question within seven days of your travel date.

Should your baggage not be traced within 5 days, please apply to the nearest Turkish Airlines office or Baggage Tracing Center with your Property Irregularity Report, original ticket, original baggage receipt(s), excess baggage receipt (if any) and a valid identification document.

Contact Information:
Phone: +90 212 444 0 849
Fax: +90 212 465 23 87
Email: bat@thy.com
Web: www.thy.com

Please note that tracking your baggage via the Internet will save you valuable time.



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